 Capita Registrars was being divested from the Capita Group across all areas of the business. This was a controlled ‘carve out’ of the Shareholder Solution Division, Capita Asset Services.
 Engaged to manage the carve out and rebranding to form Link Market Services. Collaborated with key partners to understand requirements for integration into the acquiring business.

Key Achievements:
 Created roadmaps for systems migration including 600 portals and regulated/non-regulated websites.
 Oversaw rebranding of customer correspondence for 4,000 bank accounts, revised T&Cs.
 Spearheaded GDPR compliance programme for Link’s largest client, delivering on-time and to scope.
 Delivered divestment, relaunch and re-branding within 6 months.
 Championed technical innovation and introduced ‘thought-leadership’ strategy. Introduced technology innovations to transform reliability and end user experience.
 Resolved technical issues, delivering improvements to customer systems impacting client retention.
 Implemented engagement and collaboration tools, supporting client-facing delivery and reducing costs.
 Oversaw delivery of AGMs, Dividend Payments and a £1.1bn Return of Value to 1.4m+ shareholders.
 Transformed demotivated and underperforming service delivery teams into High Performing Teams
 Improved service delivery outcomes for key clients, including Standard Life Aberdeen, Diageo and BP.
 Succeeded in retaining the company’s largest client (which was significantly ‘at risk’), securing 3-year £20M contract extension. Improved service delivery capability whilst reducing cost of delivery by 33%.

 Amey is a leading supplier of consulting and infrastructure support services both in the UK and internationally. Severn Trent Water outsource wastewater and capital asset management to Amey.
 Engaged to improve service delivery to Severn Trent Water and uplift performance against SIM rating as required by Ofwat.

Key Achievements:
 Established a PMO function to drive service improvements across 5 framework contracts worth £25M per annum.
 Recruited and developed Change Project Managers, Business Analysts and PMO Administrators.
 Transformation; established programme processes, tools and governance frameworks, leveraging best practice methods.
 Collaborated with partners regarding transformation programme’s goals, objectives and outcomes and managed all interfaces with internal / external service providers, monitoring and driving performance.
 Developed ‘Terms of Reference’ with objectives, benefits, success criteria, governance and reporting.
 Delivered improved CIM ratings for the client (3rd Quartile to Upper Quartile for the Water Industry).

 Severn Trent Water is a FTSE100-listed water company with 15,000 staff worldwide.
 Engaged to develop a sustainable strategy to exploit opportunities after deregulation of the retail water market, formulating the company’s wholesale strategy and model for working with retailers.

Key Achievements:
 Strategically planned and led a portfolio of business change / transformation programmes.
 Reviewed and evaluated 3rd party providers, working with procurement on key commercial aspects.
 Operated as Business Change Manager to create a ‘green field’ internal business unit to deliver change.
 Executed plans to transition into the open market for non-household customers in the water sector.
 Defined TOM and implemented compliance processes, operational practices and policies.
 Established a 90-seat offshore team in India within aggressive deadlines.

 Business Stream is part of Scottish Water, providing water to households in Scotland.
 Appointed to define strategy and deliver £8M - £20M growth over 4 years; led all aspects of strategic planning, transformation and change management to maximise growth potential.

Key Achievements:
 Developed market-sizing modelling tool to assess revenue potential, supporting sustainable growth.
 Created 4-year growth strategy that resulted in Revenues of c £20M.
 Created strategy, identified acquisition targets, and led Target Operating Model design process.

 Ink Global is a global travel media publishing and technology company. Ink publishes 26 inflight magazines for 20 airlines worldwide. The company's products reach more than 800 million global consumers annually.
 Parachuted in by CEO to lead transformation / business recovery and improve viability across global operations with a view to averting financial distress and securing private equity rescue capital.

Key Achievements:
 Collaborated with the CFO to develop recovery plans and succeeded in reducing costs by £5M.
 Created an innovative 3-year business plan and cost forecast, securing private equity funding of £5M.
 Led disposal of non-core operations in Shanghai and the UK, realising significant business benefits.
 Project managed the successful implementation of Salesforce, improving CRM and sales planning.
 Transformed and restructured the business, resulting in the injection of £5M private equity rescue capital; the business was sold for £40M within three years of the turnaround.
 Also acted as the Interim Head of Operations.

 Satellite Information Services (SIS), provides content and production services to the betting industry. The company has a £200M turnover. SIS acquired BBC Outside Broadcast (BBC OB) in 2009.
 Delivered the carve-out of BBC OB from the BBC and integration into SIS in 2009, re-hired in 2013 to close the BBC OB business down and dispose of assets.
 
Key Achievements:
 Managed a key programme to close out the Outside Broadcast operation while delivering existing commitments in UK and France (e.g. Six Nations, MOTD, Tour de France and Scottish Premier).
 Influenced managers to fulfil outside broadcast commitments, avoiding contractual penalties of £1M.
 Negotiated numerous legal issues and underspent the closure budget by €100,000.
 Managed the disposal of fixed assets to the value of +£17 million