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Helping businesses in the technology and service sector increase productivity and performance. In the past eight years, I have had three main areas of expertise:
• Improving or turning around medium size businesses or departments - increasing operational performance, employee engagement, customer satisfaction, operational profit and enterprise value.
• Merger & acquisitions, with a particular focus on company strategy, operational structure, staff engagement and development.
• Building startup & fast growth businesses
I bring the experience, energy and leadership required for complex change.
Core skills include:
• Business & Digital Transformation
• Strategic Planning & Delivery
• Customer Journey
• System Thinking
• Value vs Failure Demand
• Complex Business Change
• Change Process
• Conflict Resolution
• Budget Control
• Customer Retention
• SCRUM Methodology
• Conferencing & Collaboration
• Cisco Collaboration
• Teams & Skype for Business
• Cloud Computing
• Human Resource Management