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Jamie Boag





About Jamie

I have over 20 years of experience within the Motor Trade. I have worked for various manufacturers in a variety of roles.
I have worked predominantly as a Service Advisor initially and after gaining vast experience rising to become a successful Aftersales Manager.
I have gained industry certification with BMW, Mercedes-Benz, Audi and Toyota/Lexus.
I have also worked with The Fiat/Chrysler group.

Jamie's Career History

September 2016 - June 2019
Swansway Group Chester

Aftersales Manager

I was responsible for running a successful aftersales department in a multi franchised environment.
I had to recruit and train new staff members, in addition to providing exceptional levels of customer service whilst turning the department into a profitable operation.
I had to attain targets set by the manufacturers in addition to the business owners.

May 2011 - August 2016
Bowker BMW

Assistant Aftersales Manager

I oversaw the recruitment & development of the Service advisor team.
I was in charge of making sure the exceptionally high customer service levels demanded by BMW were attained, whilst assuring a profitable department was achieved.
in the absence of the Manager, I was in overall charge of the department.

January 2010 - April 2011
Mercedes-Benz of Blackburn

Aftersales Team Leader

I was responsible for the running of a team of 6. I was the advisor who liaised with the customers in addition to running a team of technicians in the workshop.
I had to deliver exceptional customer service whilst also attaining upsell targets.

August 1997 - December 2009
Johnsons Toyota Wirral & Southport

Service Advisor/ Service Manager

I started as a Parts delivery driver but was quickly brought on to the Service desk as the company recognised my potential.
I spent several years undergoing training and I climbed the ladder first becoming a Senior Advisor and then ultimately being promoted to Service Manager at the opening of a new site in Southport.