I oversaw the recruitment & development of the Service advisor team.
I was in charge of making sure the exceptionally high customer service levels demanded by BMW were attained, whilst assuring a profitable department was achieved.
in the absence of the Manager, I was in overall charge of the department.

I was responsible for the running of a team of 6. I was the advisor who liaised with the customers in addition to running a team of technicians in the workshop.
I had to deliver exceptional customer service whilst also attaining upsell targets.

I started as a Parts delivery driver but was quickly brought on to the Service desk as the company recognised my potential.
I spent several years undergoing training and I climbed the ladder first becoming a Senior Advisor and then ultimately being promoted to Service Manager at the opening of a new site in Southport.