Managing Director of Ovo energy during its significant growth period. Full P & L accountability for growing and maintaining Ovo energy’s 400 million revenue business with 450,000 customers and 700 employees.

Leading the Ovo management team to manage the core day to day business ensuring we hit the short term aggressive financial growth projections, whilst also building a sustainable strategic plan for the medium term. Achieving this by focusing on digital innovation and proposition design making sure simplicity and customer satisfaction are always top of mind, whilst navigating the regulatory requirements of Ofgems retail market review (RMR).

Head of customer services for Vodafone's 19 million UK Consumer and Enterprise customers including responsibility for customer relations, technical customer support and social media. Managing this with a combined team of 2300 fte distributed through our in-house teams and outsource partners.

Head of operational delivery covering Vodafone's total UK Consumer and Enterprise business. Managing the customer journey through logistics, on boarding and the subsequent post sale customer experience.

Leading the service and sales operation through a 2500 fte strong team across 2 UK sites pioneering amazing service for first directs 1.2 million customers. As a key member of the management board and deputy CEO contributing to first directs strategic direction to continue to develop, innovate and implement the vision towards making First Direct the UKs most loved brand.

The planning, development and delivery of Citi Financials UK secured and unsecured lending portfolio.

The management of branch & centralised marketing plans maximising their effectiveness whilst exploring new media opportunities.

The developing and building of the UK CRM contact strategy for Citi Financial to provide improved customer offering and service.

Identifying and innovating new product opportunities, whilst also developing new distribution channels.

Maintaining brand integrity internally and externally whilst maintaining full marketing P&L accountability.

Reviewing the branch portfolios effectiveness and reducing expenses with out having a detrimental impact on the service delivery and sales volumes.

Head of marketing
Head of customers service
Head of communication
Regional director of 20 superstores

Trainee manager
Department manager
Exec assistant to director
Store manager
Regional marketing manager